Support Center

We're here to help.

Real humans provide support for Schooltraq, an online academic planner for students. We're based in the United States and the United Kingdom, and we try our best to provide fast and friendly responses in plain English.

Welcome to our new Support Center! In October, we removed our helpdesk and community support forum in lieu of one-to-one email support and a new documentation center.

Help yourself.

Browse through articles in our Documentation Center and get the assistance you need, faster. We've written materials on getting started, configuring your account, and more. Developers can also find API docs here.

A few of our most accessed articles:

Reach our team.

I have a general question, suggestion, feedback, or just want to chat »

We're here to answer your questions and listen to your feedback and suggestions. If there's something you're not sure about or if something isn't working properly, please let us know.

  • Email us at for a one-on-one conversation.
  • Tweet us by mentioning our official Twitter account, @schooltraq.
  • General support is primarily from the United States. We try to respond within one day.

It's about Schooltraq for Android, including suggestions and bug reports »

Schooltraq for Android, our official Android app, is developed in-house. We try to improve it regularly and provide support for our Android userbase.

  • Report bugs and crashes when they happen by pressing "Report" when prompted by your phone. Your device shares a report that is significantly more helpful than simply telling us an issue exists.
  • Email us at with "Android" in the subject line to reach Todd, our Android developer, with problems, feature requests, or suggestions. This is faster than using our general support email address.
  • Android support is primarily from the United Kingdom.
  • You can also tweet us by mentioning our official Twitter account, @schooltraq.

It's about Schooltraq for Mobile Web, including suggestions and bug reports »

Schooltraq for Mobile Web, our official mobile webapp, is developed and supported through a strategic partnership. The Schooltraq team provides support for this app.

  • Email us at our general support email address,
  • Be sure to mention your device's make and model in your inquiry.
  • We test Schooltraq for Mobile Web on iOS devices and modern Android phones. It's difficult for us to support phones that are not touch-enabled, do not support JavaScript, or run older software.

I have a billing-related inquiry »

We take all billing inquiries very seriously and will work with you to ensure your issue is resolved. Although we are a small business, our payments are processed by Stripe, a PCI-certified credit card processor, and we encrypt necessary traffic to prevent snooping.

  • Email us at with "Billing" in the subject line.
  • Billing support is provided by our team in the United States.
  • We will read your email upon receipt and respond as soon as possible.